Refund Policy

At Falmouth Education Foundation ("FEF," "we," "our," or "us"), we are committed to transparency and accountability in all of our fundraising efforts. This Refund Policy outlines the terms under which we may issue refunds for donations, event registrations, and other contributions made through our website or other platforms.

Donations

General Policy: All donations made to Falmouth Education Foundation are considered final and non-refundable. As a non-profit organization, donations are used immediately to support our mission of enhancing educational opportunities in the Falmouth community.
Exceptional Circumstances: If you believe that a donation was made in error or you experienced a technical issue while making a donation, please contact us within 14 days of the donation date at [Email Address] or [Phone Number]. We will review each request on a case-by-case basis and make refunds at our discretion.

Event Registrations

Cancellation by Attendee: If you register for an event hosted by Falmouth Education Foundation and are unable to attend, please notify us at least 7 days before the event date. In most cases, we do not offer refunds for event registrations; however, you may be eligible to transfer your registration to another person or apply it as a credit toward a future event.
Cancellation by FEF: If Falmouth Education Foundation cancels an event, we will provide a full refund of the registration fee. Refunds will be processed using the original method of payment and may take up to 10 business days to appear in your account.

Merchandise and Product Sales

Refunds and Returns: If you purchase merchandise or other products from us, we will accept returns and provide a full refund if the item is returned in its original condition within 30 days of purchase. Shipping and handling charges are non-refundable. To initiate a return, please contact us at [Email Address] for further instructions.

Last Updated 9/11/2024